House Rules and Policy

House Rules

The home is available for check in after 3 pm and check out is before 11 am. Depending on availability of the home, we are happy to accommodate an early check-in.

Reservations may be booked up until 11:00am local time on the day of check in. Reservations received after 11:00am local time may be subject to cancellation if they cannot be accommodated. The house will be ready up to six hours after a reservation confirmation has been received.

At check-in, you will be required to provide a valid photo ID and sign our renter’s agreement outlining our terms and conditions. A copy of this will be forwarded to you upon request.

Guests are responsible for the electricity they consume. Electricity is measured per kwh and the meter will be read at check-in and check-out to determine usage. The cost per kWh is based on the rate assessed on the prior bill and is subject to change. The rate is currently 2.26 MIN per kwh. For tenancies longer than 3 months, gas usage will also be payable by guest.

Complimentary maid service is included for reservations over 7 nights (1 maid service per week). Additional services are available upon request.

Pets are not allowed. Smoking is strictly prohibited inside the home.

Payments and Cancellation Policy

A  valid credit card is required at booking and charges will be taken 10 days before check-in.  The cancellation terms are the following:

  • 50% refund if canceled at least 10 days before arrival date.
  • 100% refund if canceled at least 21 days before arrival date.
  • Service Fee fully refunded on cancellations that qualify for 100% refund.

When a reservation is confirmed , a damage deposit will be stored but no charges will be made to your credit card unless there is a claim for damage at which time, the value of the damage for up to $750 US will be charged. For stays longer than one-month, additional security deposit will be required.

Pets are not allowed. Smoking is strictly prohibited inside the home.

Guest Reception & Assistance

Both our houses are profesionnaly managed by a local professional company called Remixto.  Remixto’s staff will be available to assist you during your stay at any time.

Contact us

Address Remixto
Calle 56, No.447 Colonia Centro, Merida, Yucatan, Mexico

Monday—Friday: 8:0AM–5:00PM
Saturday : 8:30AM–2:00PM

Telephone Mex 01-800269-4311

Telephone USA 1-888-373-0589

Owner's email :